Refund Policy

This Refund Policy clearly defines the standardized return and refund rules for all orders placed on our official website. It is formulated to ensure transparent, fair, and efficient after-sales services for all global customers. By purchasing products from our store, you fully agree to the refund terms specified below. This policy applies to all makeup products in our store, including Colorfix Stix multi-use iridescent makeup sticks, eyeshadow & makeup palettes, eyeliner products, cheek cosmetics, base makeup and primer skincare products, setting makeup items, and professional makeup tools.

We support returns and eligible refunds for most unused, unopened, and intact products purchased on our website. To qualify for a refund, all returned items must remain in their original condition, with original packaging intact, no signs of use, damage, or contamination.

Customers are authorized to submit a return application within 60 days from the date you receive your ordered items. Any return requests submitted beyond the valid period will not be accepted. We strictly verify the condition of all returned goods to ensure consistent service standards for every customer.

Once we receive and complete a full inspection of your returned items to confirm compliance with return eligibility, we will initiate your refund application immediately.

All approved refunds will be successfully processed and credited to your original payment method within 5 to 10 working days. The specific arrival time of the refund may be slightly affected by the processing rules of your payment platform, and we will fully follow up on every refund progress to guarantee your legitimate rights and interests.

Our store provides full free shipping for all products worldwide. No shipping fees are charged for any original orders. Since delivery services are complimentary, no shipping charges will be included or refunded in return and refund transactions. Customers only need to return the product items as required to complete the refund process.

All refunds on our website are uniformly settled in USD (United States Dollar), consistent with the transaction currency of your original order. No other currencies are supported for refund settlement.

To maintain standardized service management, the following situations are not eligible for return or refund services:

We reserve the right to adjust and optimize this refund policy according to business operation needs. The latest terms will be displayed on this page in real time. Continued use of our website and purchasing our products after policy updates means your recognition and acceptance of the latest refund rules.

If you have any inquiries, doubts, or needs regarding return and refund procedures, please contact our customer service team through the Contact Us page on our official website. Our professional service team will provide you with detailed guidance and efficient support.